Return & Exchanges

(Operated by Blend Bull India)

At EYOLF, we design every piece with creativity, comfort, and premium craftsmanship. If something doesn't feel right, our 7-Day Easy Return & Exchange Policy gives you the flexibility to return your purchase and choose something that works better for you.

Our goal is simple — we don't want you to keep something you won't wear. We'll help you find the right fit, size, length or product.

7-DAY EASY RETURN & EXCHANGE POLICY

You can request a return or exchange within 7 days of delivery by contacting us directly:

📱 WhatsApp: 7217897813

All return and exchange requests must be raised within 7 days of delivery and exclusively through WhatsApp.

Requests raised through any other mode or after the 7-day period will not be accepted.

No forms, no complicated portals — simply WhatsApp us and we'll help you with the process.

RETURNS

We accept returns within 7 days of delivery.

If the product isn't right for you, you can return it to us and choose from:

Exchange for another EYOLF product, or
Store credit for a future purchase.

For fit-related returns, our team can speak with you directly to understand your preferred fit, measurements and length and help you choose a better product.

Please Note

Returns are not processed as cash refunds for size, fit or change-of-mind reasons.

Your return will be resolved through an exchange or store credit.

This allows us to make sure you always have the option to find something you genuinely like from EYOLF.

EXCHANGE POLICY

You can request an exchange within 7 days of delivery.
Exchanges are subject to stock availability.
You may exchange your product for any product of equal or higher value.
If the new product is of higher value, the difference will be payable.
If you choose a lower-value product, the difference will be issued as store credit.
The first exchange is subject to our standard return/exchange process.
Once an item has been exchanged, it cannot be returned or exchanged again.
We arrange the reverse pickup where the service is available.
Once the returned product reaches us and passes our quality check (QC), your replacement product will be dispatched within 3–5 business days.
For customized exchange items, dispatch will take 5–7 working days after the returned product reaches us and passes QC.

Important

Once an exchange has been confirmed, it cannot later be converted into a cash refund.

FIT & SIZE ASSISTANCE

Not sure which size or fit would work better?

Don't worry.

If you're uncomfortable with the fit, our team will speak with you to understand your requirements and help you choose a better size, fit or length.

Our aim is to make sure you get a product you'll actually love wearing.

MADE-TO-ORDER PRODUCTS

Made-to-order products are crafted specifically according to your requirements and therefore cannot be returned or exchanged.

However, if there is a size issue with a made-to-order product, we can arrange an exchange for a different size of the same product, subject to availability.

RETURN & EXCHANGE CHARGES

Returns/exchanges are generally free of charge where reverse pickup service is available.
For COD orders, COD charges and partial-payment fees are non-refundable.
For returns involving more than two items, a ₹200 handling charge will apply.
Reverse pickup is subject to courier service availability for your pincode.

RETURN & EXCHANGE PROCESS

Once you contact us on WhatsApp:

1. Request
Raise your return or exchange request within 7 days of delivery.

2. Pickup
We arrange the reverse pickup where available.

3. Product Received
The product must reach our facility before the return or exchange can be processed.

4. Quality Check
Our team checks the product to ensure it meets our eligibility criteria.

5. Resolution
Once the product passes QC, your exchange or store credit is processed.

6. Dispatch
For exchanges, the replacement product is shipped within the applicable processing timeline.

Please Note

A pickup being completed does not mean that the return or exchange has been approved.

The product must first reach us and pass our quality check before the request is processed.

Pickup and processing timelines may sometimes be affected by courier partner operations and are beyond our direct control.

ELIGIBILITY CRITERIA

To be eligible for a return or exchange, the product must be:

Unused
Unworn
Unwashed
Returned with original tags and packaging intact
Free from stains, marks, perfume/fragrance smell or damage

Products that do not meet our QC requirements may be rejected and sent back to the customer, with no exchange or store credit provided.

Reverse Pickup

Pickup will be attempted twice.
If the courier partner is unable to collect the shipment after two attempts, the customer will need to ship the product back to the EYOLF/Blend Bull India address.
Reverse pickup is subject to courier availability in the customer's pincode.

DAMAGED / DEFECTIVE ITEMS

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share clear photos or a video showing the issue.

After verification, we will arrange an appropriate resolution, which may include a free replacement or refund, depending on the nature of the issue.

Manufacturing defects or errors made by EYOLF are not treated as normal returns.

IF YOUR SIZE IS NOT AVAILABLE

If the size you need is unavailable during an exchange:

You can select another available size, or
Choose another EYOLF product of equal or higher value, or
Receive store credit for the applicable value.

This ensures you can still use the full value of your purchase with EYOLF.

CLEARANCE / SALE ITEMS

Clearance and heavily discounted products are eligible for exchange only, subject to stock availability.

Store credit may be provided where an exchange cannot be fulfilled.

STORE CREDIT

Store credit issued against an eligible return:

Can be used for future purchases on EYOLF
Is issued after the returned product passes QC
Cannot be converted into cash
Can be used toward a product of equal or higher value by paying the difference, where applicable

IMPORTANT INFORMATION

Please keep the following in mind:

All requests must be raised within 7 days of delivery.
Requests must be made through WhatsApp: 7217897813.
Products must pass our QC before any return/exchange resolution is completed.
A courier pickup does not constitute approval of the return.
Once an exchange is processed, it cannot be converted into a cash refund.
Customized/made-to-order products are non-returnable except for size exchange of the same product, subject to availability.
Courier pickup timelines may vary depending on the serviceability of your pincode.
COD charges and partial-payment fees are non-refundable.